Before the start of the year, we send home a bunch of information about bus routes, including bus stop times.
I hate sending those times. They are never perfect - in fact, not even close. And there's no way to make them perfect.
The problem isn't with the software, and it's not that we're morons. The problem is that we have no way of predicting which kids will be slow to load, which ones will be fast to load, which ones will show up every day, and which ones have a seat reserved, but never ride the bus. We cannot predict which neighborhoods will have bizarre traffic and parking situations or which ones will have a random construction project. We cannot predict which students will be clueless about where their bus stop is or which ones will insist they should get an extra stop along the path of the route. We cannot predict who will be new to the district, and - more surprising - who will disappear to parts unknown without letting anyone know.
So, the bottom line is, the bus information is a theory. An educated, thoughtful theory, but imperfect as a guarantee schedule of arrival and departure times from bus stops.
How can we tell what time a bus will be at a bus stop?
We send the buses out with our best theoretical plan and run the routes for five days. On the sixth, the buses will have established when they will be at their stops. The time they arrive/depart next week will be the time they will arrive all year long. That time is the actual scheduled time. We will not send another 4,000 letters home. We just expect families to understand and know that this is the way things work.
The perfectionist in me really hates that, but it is practical and it does bear out our experience for the last sixty-five years.
And when a parent calls next February and says the bus has been late every single day this year, and that it has been coming exactly ten minutes later than the letter said all year long, I try to remember that not everyone has sixty-five years experience with mass transportation systems. To me, the measure of successful routing is that the bus comes at exactly the same time every day from September through February.
Safe driving!
Kari
Friday, September 7, 2012
Thursday, August 30, 2012
The New Practice for High School Students
We have a new transportation policy for high school students.
Each spring, we will start the next year's routing by eliminating tenth, eleventh, and twelfth grade students from the routes.
We will ask for input from those students and/or their parents about who will still need a bus ride and reinstate their privilege to ride the bus immediately.
Then we will commence creating routes, using what we believe to be the number of students riding the bus.
Why make a change? Why include tenth grade students when many cannot yet drive?
We have good reasons!
First, there are not very many students who use the bus regularly beyond ninth grade. Many students have after-school activities and older siblings and friends who drive.
Second, it is extremely difficult to get information from parents about the use of the school bus. Many are worried that if they don't sign-up for a bus ride, they won't be able to get one EVER. The truth is, it is extremely easy to add a student back to the route, and only takes us a few minutes. So a parent could call any time during the year and have a bus ride for their student the next day.
Third, we do not want to add school buses and the additional expense to the routing system when we don't yet need to do so.
This is the first year we've attempted to use this new practice. I printed the letters and brought them to the schools to be sent home with report cards, something I thought most parents would be excited to read. We got responses from a number of students, so I thought that method of communication had been effective.
We sent another letter with bus information on it about ten days ago, noting that changes would be suspended effective August 27.
Then, worried that we might not have great addresses for everyone or that some people might not read through the letter and understand the new practice, I called the Superintendent and expressed my concern. He had a great solution - he would be able to use their new mass communication technology to call every family and remind them to make sure bus information was up to date. We got more responses after that, and well within the time frame to make adjustments to buses.
Some parents are upset about not having time to reinstate their students' rides, and we certainly understand that concern. But every student we add changes the time slightly (each student has a pre-set "loading time" of a few seconds in the software) and also adds one more rider to very full buses. My greatest worry is that those people who responded in a timely fashion might not have a seat if we continue to add later registrants to the bus route. And it's far too late to change buses around or change which developments are paired because, again, there's no way to communicate that to the people who responded in a timely fashion.
I think we have a good solution for next year, though. I've asked whether it would be possible to use some classroom time next spring to have students complete a bus registration form during the school day. We will be able to present their current information to them, and then ask them the following questions:
Will you ride the bus:
Will you need a different bus stop?
THEN we'll send home letters with the report cards.
I think that might be a good solution.
Safe Driving!
Each spring, we will start the next year's routing by eliminating tenth, eleventh, and twelfth grade students from the routes.
We will ask for input from those students and/or their parents about who will still need a bus ride and reinstate their privilege to ride the bus immediately.
Then we will commence creating routes, using what we believe to be the number of students riding the bus.
Why make a change? Why include tenth grade students when many cannot yet drive?
We have good reasons!
First, there are not very many students who use the bus regularly beyond ninth grade. Many students have after-school activities and older siblings and friends who drive.
Second, it is extremely difficult to get information from parents about the use of the school bus. Many are worried that if they don't sign-up for a bus ride, they won't be able to get one EVER. The truth is, it is extremely easy to add a student back to the route, and only takes us a few minutes. So a parent could call any time during the year and have a bus ride for their student the next day.
Third, we do not want to add school buses and the additional expense to the routing system when we don't yet need to do so.
This is the first year we've attempted to use this new practice. I printed the letters and brought them to the schools to be sent home with report cards, something I thought most parents would be excited to read. We got responses from a number of students, so I thought that method of communication had been effective.
We sent another letter with bus information on it about ten days ago, noting that changes would be suspended effective August 27.
Then, worried that we might not have great addresses for everyone or that some people might not read through the letter and understand the new practice, I called the Superintendent and expressed my concern. He had a great solution - he would be able to use their new mass communication technology to call every family and remind them to make sure bus information was up to date. We got more responses after that, and well within the time frame to make adjustments to buses.
Some parents are upset about not having time to reinstate their students' rides, and we certainly understand that concern. But every student we add changes the time slightly (each student has a pre-set "loading time" of a few seconds in the software) and also adds one more rider to very full buses. My greatest worry is that those people who responded in a timely fashion might not have a seat if we continue to add later registrants to the bus route. And it's far too late to change buses around or change which developments are paired because, again, there's no way to communicate that to the people who responded in a timely fashion.
I think we have a good solution for next year, though. I've asked whether it would be possible to use some classroom time next spring to have students complete a bus registration form during the school day. We will be able to present their current information to them, and then ask them the following questions:
Will you ride the bus:
- every morning?
- every afternoon?
- never?
- only between sports seasons?
- only if your car breaks?
- only occasionally?
Will you need a different bus stop?
THEN we'll send home letters with the report cards.
I think that might be a good solution.
Safe Driving!
Wednesday, August 29, 2012
Next Week's Lunch Plan
It's been successful!
During our Healthy Workplace initiatives, we started offering a healthy morning breakfast consisting of apples and bananas. Our employees really enjoy the bananas. This year we are adding individual serving sizes of raisins and nuts too. A driver with good training, a good night's sleep, and a good morning breakfast is a better driver, and we're happy to promote driver health.
Our lunch menu's aren't quite as healthy as our breakfasts, but they do accomplish the goal of feeding people who can experience increased stress and tension during the first week of school. The full-time staff also appreciates the opportunity to catch a bite when it's too busy to get out of the office.
This year's menu is complete and the bus driver's first online assignment will be to stop at the blog, review the menu, and RSVP.
Here's the good(ie)s!
2012-13 Free Breakfast
Menu
Apples and Bananas, Raisins, and Nuts
First Week of
2012-2013 Free Lunch Menu
Tuesday, September 4
Pizza Party
Fruit & Veggie Tray
Wednesday, September
5
Make-Your-Own Sandwiches with Chips
Fruit Tray
Thursday, September 6
Rancho Grande Caters!
Chicken & Beef Tacos
Beans, Rice, and Chips with Salsa
Beans, Rice, and Chips with Salsa
Fruit
Friday, September 7
Make-Your-Own Sandwiches with Chips
Fruit
Fruit
Monday, September 10
KFC Chicken and Fries
Fruit & Veggie Tray
Fruit & Veggie Tray
Tuesday, August 28, 2012
Karen's Come Back!
As most of you know; Karen Klein is the woman in that dreadful school bus bully video that went viral last month. For those who missed the video and/or the post, here is a link. As a brief summery; Karen was bullied by some students and someone recorded it. The video for whatever reason, was posted and by happenstance was viewed by Max Sidorov who took it upon himself to start a fund for Karen who needed to take some time away from work. He set up a site, and asked for vacation money for Karen. The goal was $5,000 but with the help and generosity of 32,000 strangers, Karens ending amount was $703,873. If that doesn't amaze you then maybe this will.
Karen accepted that money and retired, then she did something amazing back...she used $100,000 to start up an Anti-Bullying Foundation! Plus she has her hand in so many other cookie jars! A concert to promote anti-bullying, wanting to provide a fund for children who are bullied, going into media asset to help from other directions, etc! Here is her page at give back.
Even the worst of things in life can have happy endings, Karen, Max, and everyone who donated are proof of that! I have often heard that attitudes are contagious, so answer me this, is yours worth catching? Doing one kind thing can have a tremendous impact on another person's day. Think about it.
Thank You,
Haleigh
Pictured above is Karen Klein.
Even the worst of things in life can have happy endings, Karen, Max, and everyone who donated are proof of that! I have often heard that attitudes are contagious, so answer me this, is yours worth catching? Doing one kind thing can have a tremendous impact on another person's day. Think about it.
Thank You,
Haleigh
Tuesday, August 21, 2012
The Final Count-Down
Every year we are surprised by the "busy-ness" of August at a Transportation Company. And every year we try a little harder to be better at what we do.
This year, we're suspending transportation registration changes on August 27 (not 24th as originally intended), and resuming routing changes on September 10. I wrote about this last week, and explained why were doing such an insane and unnatural thing. I really believe it is going to IMPROVE our customer service by taking that short break from routing changes.
Behind-the-scenes we do other things to help things flow smoothly. Keeping ahead of all the special things we do to make the first week of school successful is tricky - especially when we want to keep doing the things that worked well and stop doing the things that were a waste of time or some other resource. One of our favorite programs we use is a perpetual electronic calendar. We enter the annual jobs we want to keep doing and save links to various document files we need to complete those jobs. The calendar reminds us each year when we need to do all those things. Still, in the final count-down, we resort to the old fashion paper-and-pencil daily count-down lists to keep us on task.
For the next nine days, we will certainly be busy perfecting routes, training drivers and teaching them their routes, and all the usual daily business required to run our taxis, operate our storage facility, manage our car rental business, and perform maintenance for our customers and fleet.
As I look at this year's final count-down sheets, I am pleased at what we have already accomplished this year and the time we have left to complete the work before the first day of school. We are well on our way to what promises to be one of the best starts ever.
I am greatly satisfied by the quality of our staff. The willingness of each person to "get the job done" is a blessing and boon to our company. And I am greatly thankful that as they do their jobs and complete their pieces of our company puzzle, I hear the recurring, happy laughter echoing through the hallways.
This is a happy, happy place.
Safe driving!
Kari
This year, we're suspending transportation registration changes on August 27 (not 24th as originally intended), and resuming routing changes on September 10. I wrote about this last week, and explained why were doing such an insane and unnatural thing. I really believe it is going to IMPROVE our customer service by taking that short break from routing changes.
Behind-the-scenes we do other things to help things flow smoothly. Keeping ahead of all the special things we do to make the first week of school successful is tricky - especially when we want to keep doing the things that worked well and stop doing the things that were a waste of time or some other resource. One of our favorite programs we use is a perpetual electronic calendar. We enter the annual jobs we want to keep doing and save links to various document files we need to complete those jobs. The calendar reminds us each year when we need to do all those things. Still, in the final count-down, we resort to the old fashion paper-and-pencil daily count-down lists to keep us on task.
For the next nine days, we will certainly be busy perfecting routes, training drivers and teaching them their routes, and all the usual daily business required to run our taxis, operate our storage facility, manage our car rental business, and perform maintenance for our customers and fleet.
As I look at this year's final count-down sheets, I am pleased at what we have already accomplished this year and the time we have left to complete the work before the first day of school. We are well on our way to what promises to be one of the best starts ever.
I am greatly satisfied by the quality of our staff. The willingness of each person to "get the job done" is a blessing and boon to our company. And I am greatly thankful that as they do their jobs and complete their pieces of our company puzzle, I hear the recurring, happy laughter echoing through the hallways.
This is a happy, happy place.
Safe driving!
Kari
Sunday, August 19, 2012
Registration Suspends August 27, 2012
For the past three years we've been able to track transportation data related to how bus routes change and how frequently we make route changes.
It's a good tool for friendly competitions among staff.
More important, it helps us understand why the letters we send home are inaccurate by the first week of school.
For the three years in question, we have made more than 2000 changes to our database between open house and the first day of school. The actual average is 2,234 changes. Though some of those changes are not related to factors that affect time, many of them do affect schedules.
Without doubt, those routes that change by ten or fifteen minutes change because we allow 2,234 people to make changes to routes. We should not have to make those changes in the week before the start of school. We send home letters in the spring, again in August, and again at Open House. We ask simply that parents make the changes earlier rather than later.
This year, we are trying something new. We are suspending registration on August 27, one week after letters are mailed to families. We will make all requested changes by close of business on August 27, giving us sufficient time to print and sort new bus schedules to hand out at Open Houses. You will be welcome to contact us about changes, but we will not be making those changes until the week of September 10.
Our hope is by suspending registration on August 27, we will have accurate bus schedule information in parents' and students' hands at Open House. Our second goal is to have accurate bus routes in the hands of our bus drivers one week prior to the start of school so they have time to practice.
Keep in mind that our bus schedule letters are something more like an educated and studied theory of what we expect will happen the first week of school. If we didn't have human variables involved in the process, those theories would be pretty accurate. It's difficult for a computer program, or even live, experienced routing staff, to predict certain things about bus routes. For example, which stops will be fast to load and which ones will be slower? Where will we encounter heavier traffic? Where will nature delay us? How will the little portions of construction affect routes? Which drivers will function more efficiently with students on the bus? Those bus schedule letters are not a guarantee or plan for the entire school year. After the first week of school, the buses will have settled into their regular routine accounting for all those questions I just listed. Once the bus has settled into that new routine, you should expect the bus to come at that time for most of the school year. We do not send new letters containing that information. However, we invite you to call if you have a time question.
Safe Driving!
Kari
It's a good tool for friendly competitions among staff.
More important, it helps us understand why the letters we send home are inaccurate by the first week of school.
For the three years in question, we have made more than 2000 changes to our database between open house and the first day of school. The actual average is 2,234 changes. Though some of those changes are not related to factors that affect time, many of them do affect schedules.
Without doubt, those routes that change by ten or fifteen minutes change because we allow 2,234 people to make changes to routes. We should not have to make those changes in the week before the start of school. We send home letters in the spring, again in August, and again at Open House. We ask simply that parents make the changes earlier rather than later.
This year, we are trying something new. We are suspending registration on August 27, one week after letters are mailed to families. We will make all requested changes by close of business on August 27, giving us sufficient time to print and sort new bus schedules to hand out at Open Houses. You will be welcome to contact us about changes, but we will not be making those changes until the week of September 10.
Our hope is by suspending registration on August 27, we will have accurate bus schedule information in parents' and students' hands at Open House. Our second goal is to have accurate bus routes in the hands of our bus drivers one week prior to the start of school so they have time to practice.
Keep in mind that our bus schedule letters are something more like an educated and studied theory of what we expect will happen the first week of school. If we didn't have human variables involved in the process, those theories would be pretty accurate. It's difficult for a computer program, or even live, experienced routing staff, to predict certain things about bus routes. For example, which stops will be fast to load and which ones will be slower? Where will we encounter heavier traffic? Where will nature delay us? How will the little portions of construction affect routes? Which drivers will function more efficiently with students on the bus? Those bus schedule letters are not a guarantee or plan for the entire school year. After the first week of school, the buses will have settled into their regular routine accounting for all those questions I just listed. Once the bus has settled into that new routine, you should expect the bus to come at that time for most of the school year. We do not send new letters containing that information. However, we invite you to call if you have a time question.
Safe Driving!
Kari
Tuesday, August 14, 2012
Bus Routes are Being Cut Across the States
Schools all over the US are getting their budgets cut and reducing school transportation. This means that parents and students are learning that school buses aren't stopping for them this year, and to most, that is a big shock.
In Grand Junction, Colorado the new walking distances have been extended so that elementary students will receive transportation only if they are more than 2 miles away or are in a hazardous zone. For the middle and high school students they will need to live more then 3 miles away.
At Hoglund's our main change is that grades 10,11, and 12 will need to request transportation if they need it or they will need to find a different way to get to school. Not bad since almost none of those students ride the bus anyway.
There are so many examples of these changes and it is unfortunate to know that the schools are so short on money that they cannot afford to pay for transportation anymore. This affects so many people: the transportation companies, their employees, the students, and their parents, along with so many others.
School is a huge part of growing up and knowing that you, or your children are arriving safely makes for a good year. School buses are repeatedly proven to be the safest way to get children to school and the thought that they are being taken away from the children is just too sad.
Thank You,
Haleigh
In Grand Junction, Colorado the new walking distances have been extended so that elementary students will receive transportation only if they are more than 2 miles away or are in a hazardous zone. For the middle and high school students they will need to live more then 3 miles away.
At Hoglund's our main change is that grades 10,11, and 12 will need to request transportation if they need it or they will need to find a different way to get to school. Not bad since almost none of those students ride the bus anyway.
There are so many examples of these changes and it is unfortunate to know that the schools are so short on money that they cannot afford to pay for transportation anymore. This affects so many people: the transportation companies, their employees, the students, and their parents, along with so many others.
School is a huge part of growing up and knowing that you, or your children are arriving safely makes for a good year. School buses are repeatedly proven to be the safest way to get children to school and the thought that they are being taken away from the children is just too sad.
Thank You,
Haleigh
Friday, August 10, 2012
We Need the Students Help!
Dear parent and students,
We are looking for students ranging in ages from six to twelve years old to be a part of our new rules of the week photos! This little photo session would be taking place on the 15th and 16th of august and with last from 2- 4:30 both days with a picnic afterward on the 16th! We will be needing about 20 students and would also like them to bring their back packs and minimal supplies with them!
If you are interested in helping us out please call us at 763.295.3604 or leave a comment on either this post or on our facebook page! We look forward to having as many students as we can helping us make this process a success! Thank you for your help!
We are looking for students ranging in ages from six to twelve years old to be a part of our new rules of the week photos! This little photo session would be taking place on the 15th and 16th of august and with last from 2- 4:30 both days with a picnic afterward on the 16th! We will be needing about 20 students and would also like them to bring their back packs and minimal supplies with them!
If you are interested in helping us out please call us at 763.295.3604 or leave a comment on either this post or on our facebook page! We look forward to having as many students as we can helping us make this process a success! Thank you for your help!
Tuesday, August 7, 2012
Vandalism on the rise?!
Over the past few months I have come across an astonishing amount of articles about vandalism happening in school bus yards. It is also surprising to me that minors are responsible for almost every one I read about. The damages vary between cases and so does the severity of the crimes, ranging from a broken yard gate to whole buses being destroyed!
Sometimes things are stolen from the buses but they look to be intact, I think those are the most dangerous vandalism. It is a good thing that it is a law that drivers have to do pre-trip check before the bus leaves the yard. For a vandalism example, read this.
I personally do not get why anyone would damage a school bus or break into a bus yard. Taking a joy ride in a school bus is a little suspicious in the middle of summer. They are also a bit trickier to drive so most of the time the joy riders crash them and end up injuring themselves and destroying the school bus, thats a lose-lose situation if you ask me.
Thank You,
Haleigh
Tuesday, July 31, 2012
Safety Matters!
When riding the school bus, a few rules need to be followed; ten, to be exact. None of them are hard or tricky; in fact, most of them are just common sense! Here at Hoglund Transportation we have a system in place that rotates our ten main school bus rules every week. The rules get posted in the buses, in the office, and online! It's a new school year and we have new designs for our rules but the message each one sends will remain the same.
Here are our top ten rules:
1. Listen to the driver.
2. If it doesn't fit in your backpack, it doesn't belong on the bus.
3. No electronics of any kind can be used while on board.
4. Hands need to be kept to yourself.
5. When waiting for a bus to pick you up, stand back far enough to see the whole bus.
6. There is no pushing or playing while waiting for, or boarding, the bus.
7. Everything that boards the bus stay in the bus when its moving, including limbs and trash.
8. Always remain seated and facing forward, talking only in quiet voices.
9. Students must wait for the "THUMBS UP" sign and return it before crossing the road.
10. When waiting for the bus, make sure you are in a safe place, and easily visible to the driver.
Everything students need to do to ensure a safe and enjoyable ride are follow the rules and listen to anything the school or bus driver requires them to do. Have a great rest of your summer and we look forward to seeing you on September 4th!
Thank You,
Haleigh
Here are our top ten rules:
1. Listen to the driver.
2. If it doesn't fit in your backpack, it doesn't belong on the bus.
3. No electronics of any kind can be used while on board.
4. Hands need to be kept to yourself.
5. When waiting for a bus to pick you up, stand back far enough to see the whole bus.
6. There is no pushing or playing while waiting for, or boarding, the bus.
7. Everything that boards the bus stay in the bus when its moving, including limbs and trash.
8. Always remain seated and facing forward, talking only in quiet voices.
9. Students must wait for the "THUMBS UP" sign and return it before crossing the road.
10. When waiting for the bus, make sure you are in a safe place, and easily visible to the driver.
Everything students need to do to ensure a safe and enjoyable ride are follow the rules and listen to anything the school or bus driver requires them to do. Have a great rest of your summer and we look forward to seeing you on September 4th!
Thank You,
Haleigh
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